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Disclaimers

Disclaimers

Terms of use

www.halsalls.co.uk is a website operated and owned by A Halsall & Co, and we are authorised and regulated by the Solicitors Regulation Authority.

A Halsall & Co permits access to its site on a temporary basis and reserves the right to terminate or alter the service which we supply without prior notice.

Whilst we are committed to providing an uninterrupted web service, there may be occasions when the service will be restricted or terminated. We will not be liable for any restricted or terminated use.

Privacy policy

A Halsall & Co treats your privacy with the utmost respect. To read our full Privacy Policy please click here.

Intellectual property

We are the owner or licensee of all intellectual property rights on our site, unless we have stated to the contrary.

A Halsall & Co permits you to print sections of our site and download any links or pages for your own personal reference provided you do not alter or amend them in any way.

Posted content

Whilst we are committed to providing information which is accurate and current, our site is not intended to be relied upon for the purposes of legal advice. We do not accept liability should any visitor to our site use or rely upon its content. You must always contact us personally for legal advice in any given situation.

Our site may contain links to other website addresses and these are supplied for your information only. We do not control any linked sites and do not accept responsibility for them or their content.

Complaints policy

A Halsall & Co is committed to high quality legal advice and client care.

All firms of solicitors are obliged to attempt to resolve problems that clients may have with the service provided. It is important that you immediately raise your concerns with us at the earliest opportunity. We value you and would not wish to think you have any reason to be unhappy with us.

Carl Horstman is the firms’ Client Care Partner with responsibility for overseeing our complaints handling process.

Halsalls have a procedure in place, which details how we handle complaints, and you can request a copy of it from any of our branch offices.

If you are unhappy about any aspect of the service you have received or about our bill of costs, please contact the solicitor dealing with your matter either by email, post or telephone. If your solicitor does not resolve your query or concern, or if you would prefer not to speak with him, you may contact any of the partners shown on our letterhead.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently and it will not affect how we handle your case. Before accepting your complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

The Legal Ombudsman can be contacted by post at PO Box 6806, Wolverhampton, WV1 9WJ, via the internet at www.legalombudsman.org.uk or by telephone on 0300 555 0333.

You will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and no more than six years from the date of the act or omission which led to your complaint or no more than three years from when you should reasonably have known there was cause for complaint.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can visit the SRA’s website at www.sra.org.uk/consumers/problems/report-solicitor/ for further information.